hello, I hope you’re well. I’m truly sorry for the issues that led to my computer being banned. I didn’t realize my actions were against the rules and deeply regret any trouble this has caused. Playing Dota means a lot to me, and I understand the importance of following the guidelines. I promise to be more careful in the future. If it’s possible, could you please reconsider the ban? I would be very grateful and will make sure this doesn’t happen again.