Unable to join the games / hosts / lobbies
If you're unable to join some specific games / hosts / lobbies, these can be caused by several reasons that we will check each and provide the solutions in this topics.
Case: The map image cover is not shown and it's a '?' question mark like the screen below:
![[ERROR] <IMG> could not be loaded, please inform our support.team about this!](https://i.postimg.cc/RCdq8cc4/618397c6612d8-Screenshot10.png)
Solution:
- In this case, Warcraft III is unable to detect & find the specific host's map.
Notes:
- Paste the map file in Warcraft Folder > Maps > Download
- If there is no Download folder in your Maps folder, or either Maps, you need to make them.
- Make sure you paste the map file in Download folder and not DownloadS
- Any additional to the map name like space (1) or (2) can make this problem, remove this additional characters from the map name. (as an example that you can see in the image below)
![[ERROR] <IMG> could not be loaded, please inform our support.team about this!](https://i.postimg.cc/d3wkC6rS/5.png)
( ✖ Wrong ✖ )
![[ERROR] <IMG> could not be loaded, please inform our support.team about this!](https://i.postimg.cc/ZnH9xNLY/6.png)
( ✔ Correct ✔ )
- If you don't see files format (.w3x), it doesn't make a problem, it's your Windows Folder Option settings which you disabled.
- If you downloaded the map from RGC Map Downloader and the downloading processes failed, check the map size which must be exactly same as the details mention in the Download topic ↓, If the size is 0 KB, close RGC and delete it manually and download the map from a link.
- Latest Map Download & Details: https://board.rankedgaming.com/topic/1748671-dota
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Case 2: You can see the map image cover but you're still unable to join specific lobbies. (image below)
![[ERROR] <IMG> could not be loaded, please inform our support.team about this!](https://i.postimg.cc/x8f88CVw/3.png)
Solution 2:
» Re-Patch your game manually with the following zip file:
● [ TFT 1.26a Patch.Zip ] ► https://www.mediafire.com/file/po0orco41u6ct8y/ZIP [Manual]
-Download it and extract its files into your Warcraft III folder Directly (click yes to all / copy & replace for similar files)
- Close the game if its running before trying to extract.
[•] » To solve 'MapSize Patch Failed' Error' close your antivirus and try again to start
Case 3: (Rare)
If you patched the game and made sure the map is pasted correctly and still unable to join some hosts, maybe some port / IP(s) are blocked from your internet service provider side, you can try to join hosts in another region, like if you are from Asia you can try to join Europe game hosts or on the contrary. if yes it was like this, try to check firewall / antivirus to make sure there is no restrictions in your network. contact RGC Support.Team to get further assistance with a detailed situation.
- Restarting modem/router or changing network might fix this case.
- Make sure firewall / antivirus doesn't block the connection of War3.exe / RGC.exe
● For any further help, type /j Support on the client.